Uber's Callback Line For Riders To Ensure Security

A prominent company, that bring transportation network services into our palms through smartphones with an interactive system. Uber acts as an interface between riders and local driver with visually appealing, transparent panels each. It not only hits technology but also focuses on rider’s safety and security. Uber has introduced the Incident Response Team callback line for riders, let’s discuss it. To know more ride-sharing system approach Uber Clone Script.

Uber’s Callback Line For Riders:

Uber is described as a behemoth of ride-sharing business has launched an “Incident Response Team” callback line for riders, to improve their safety and security while travelling with Uber driver. This supporting feature provided for riders will be active for 24/7 across the region, to discuss the safety-related matter with Uber’s Incident Response Team (IRT) team.

The riders can submit a ticket for the serious incident and critical accident through the app, that includes brief details of the event, with the contact number of the rider, this possible with the IRT callback line. The rider will be safeguarded by receiving a call-back within a couple of minutes from Uber’s Global Incident Response Team.

Uber’s GM says that they are always looking for ways to improve communication with their community also added that they are excited to announce this new feature callback line for riders for any safety-related matters, that riders might have.

Uber’s GM Loic Amado says that they have listened to the comments of hundreds and thousands of riders who are using Uber App in Nairobi, also says that the riders have expressed the safety issues, that will be sorted out, while conversing with their teams in the event of the critical safety-related issue. Amado encouraged riders to always first use the national emergency line adding that everyone has the right to be safe. With the introduction of the IRT callback line, we are able to help riders speak with our dedicated IRT within minutes,” she added. Uber has introduced anonymous phone numbers for both riders and drivers to increase safety and security. This was proposed by Uber last week.

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Steps To Access Callback Line For Riders:

Riders can follow these steps to access the callback line through the app and get help from Uber in critical situations.

• Initially open the installed Uber application.
• Open the menu of the Uber App and click “Help”.
• Choose “trip and fare review” from the list given.
• Select the particular trip that rider faced serious issues, that is asked in the question.
• Select the option “ I had a safety-related issue”.
• Submit the ticket with the contact number and a short description of the event, through the node.
• Up next the ride will receive the call back from Uber’s Global Incident Response Team, within a couple of minutes.

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